Shipping/Delivery Policy

Shipping & Delivery Policy

Welcome to Agatti’s Shipping & Delivery Policy. This policy explains how we handle the processing, shipping, and delivery of our products (“Products”). By purchasing from Agatti, you agree to the terms set forth in this policy. If you do not agree with any part of it, please refrain from placing an order.

Order Processing

Processing Time:

All orders are typically processed within 3–7 business days from the date of purchase. Processing time may vary during peak seasons, public holidays, or promotional events.

Order Confirmation:

Once your order has been processed, you will receive an email confirmation containing your order details and, once dispatched, tracking information.

Shipping Methods

Shipping Partners:

Agatti works with reliable and well-known courier partners to ensure safe and timely delivery of your products.

Shipping Options:

Available shipping options—such as standard or express delivery—will be displayed at checkout. Shipping charges vary depending on the selected method and delivery location.

Shipping Rates

Calculation:

Shipping charges are calculated based on the order’s total weight, delivery address, and chosen shipping method.

Free Shipping:

Agatti may offer free standard shipping for orders above a specified purchase amount. Eligibility for free shipping will be clearly mentioned during checkout or promotional offers.

Delivery Timelines

Standard Delivery:

Standard delivery times vary depending on the destination. Orders are generally delivered within 5–10 business days after dispatch.

Express Delivery:

Express shipping (if available) offers faster delivery timelines, which will be communicated during checkout.

Note: Delivery timeframes are estimates and may vary due to unforeseen circumstances such as weather, logistics issues, or local regulations.

Order Tracking

Tracking Information:

Once your order is shipped, you will receive an email or SMS with tracking details. You can track your shipment directly on the courier’s website.

Need Help?:

If you do not receive tracking details or face issues with your shipment, please contact us at [email protected] for assistance.

Delays and Exceptions

Force Majeure:

Agatti is not responsible for delays caused by events beyond our control, such as natural disasters, strikes, pandemics, or government restrictions.

Peak Season Delays:

During festive seasons or sales, delivery timelines may be extended. We appreciate your understanding and patience.

Delivery Address

Accurate Information:

Customers are responsible for providing complete and correct delivery information during checkout. Agatti will not be liable for delivery issues arising from incorrect addresses.

Address Modifications:

Requests to change the delivery address after the order is processed may not always be possible and may result in additional charges or delays.

Order Acceptance and Rejection

Acceptance:

Agatti reserves the right to accept or decline any order at its sole discretion.

Rejection:

If an order is rejected due to unavailability, pricing error, or any other valid reason, customers will be notified promptly, and a full refund will be processed.

Policy Updates

Agatti reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Customers are encouraged to review this policy periodically for updates.

Contact Information

If you have any questions or concerns regarding this Shipping & Delivery Policy, please reach out to us at:

📧 [email protected]